Question 1

Why does my statement say COMMAS.COM?

Accepted Answer

Commas is the merchant of record for purchases made on Commas checkouts. We take the payment and send the receipt, so the charge shows our name instead of the creator’s. Depending on your bank, it may read COMMAS.COM, COMMAS, FANBASIS.COM or FANBASIS.

Question 2

Is COMMAS.COM a legitimate company?

Accepted Answer

Yes. COMMAS.COM is how Commas appears on card statements. Commas runs the checkouts independent creators and businesses use to sell online, and is based at 1200 Ponce de Leon Blvd., Suite 1203, Coral Gables, FL 33134. If you don’t recognize a charge, contact us and we’ll tell you what it was for.

Question 3

Who did I buy from?

Accepted Answer

Your purchase is with Commas, operated by FanBasis, Inc. The course, coaching, membership or digital product is delivered by an independent creator or business that sells through Commas. Commas handles billing, access and refunds for the purchase.

Question 4

How do I find out what I bought?

Accepted Answer

Email support@commas.com with the email you used at checkout, or the date, the amount and the last 4 digits of the card that was charged, and we’ll tell you what it was for. Your receipt email also shows what you bought and when. Call (305) 786-5481 if you’d rather talk.

Question 5

How do I cancel a subscription?

Accepted Answer

Open the order link in your Commas receipt and choose Cancel subscription, or ask Commas support to cancel it for you at support@commas.com or (305) 786-5481. Cancel at least 24 hours before your next billing date to stop the next charge. Payments made before you cancel aren’t refunded unless the law or Commas policy requires it.

Question 6

How do I get a refund?

Accepted Answer

Email support@commas.com within 14 days of delivery or expected delivery if your order wasn’t delivered, is materially different from its description, or wasn’t authorized. Commas reviews each request with the creator and sends approved refunds to your original payment method.

Question 7

How long does a refund take?

Accepted Answer

Approved refunds go back to the card or account you paid with. They usually take 5 to 10 business days to appear, depending on your bank.

Question 8

I don’t recognize this charge. What should I do?

Accepted Answer

Check your email for a Commas receipt, and check with anyone who uses your card. If you still don’t recognize it, contact Commas support with the date, the amount and the last 4 digits of your card, and we’ll tell you what it was for. If you didn’t authorize it, tell us right away: unauthorized charges are eligible for a refund.

Question 9

Should I dispute the charge with my bank?

Accepted Answer

Please contact Commas first. Our terms ask buyers to reach us before filing a dispute, and we can usually cancel, correct or refund a charge faster than a bank dispute. This doesn’t limit your bank’s protections for unauthorized charges.

Charge from COMMAS.COM?

You bought something on a Commas checkout.

What do you need to do?

Find out what you bought

Cancel a subscription

Request a refund

Didn’t make this purchase?

Contact Commas support.

Common questions about the charge.